Beginning in fall 2024, the Queen鈥檚 Renew Program will focus on examining current processes and systems in several professional service functions across the university including:
- advancement
- marketing and communications
- facilities
- finance, and
- human resources.
The Queen鈥檚 Renew Program Office will work with leaders in these functions to identify existing areas of strength and opportunities for improvement in their methods and systems. In line with the vision for Queen's professional services, the Queen's Renew Program will work to create a professional service model that is effective, supportive of staff, flexible, and financially sustainable.
The first step will involve establishing a project plan and reviewing current processes and practices. Examples of Queen鈥檚 Renew Program outcomes may be streamlining unclear processes or standardizing practices across units.
Once that work is complete, the Renew Program Office will work with leaders in the identified areas to explore their service delivery framework to ensure it is positioned appropriately to provide effective, coordinated services that support both Queen鈥檚 academic and research mission and the staff who deliver those services.
It is expected that examining and improving current processes and systems in these areas will take one to two years, but these timelines may vary.
Several units across campus have already initiated efforts to enhance efficiency and made staffing and operational changes due to budget pressures. These changes will be acknowledged through the Renew Program process.
Consultation
The work to make Queen鈥檚 professional services more effective, financially sustainable, and supportive of professional service staff will unfold in carefully planned phases, informed by feedback from Queen鈥檚 employees. Each initiative under the Queen鈥檚 Renew Program will have its own community engagement plan and include consultations with employee representatives and service users.